Transform your Manchester home with intelligent automation. From lighting to security and climate control, SmartNest makes modern living effortless.
Your Smart Home Journey Starts Here
Whether you're looking to automate your lighting, enhance home security, or optimise climate control, SmartNest delivers practical solutions tailored to your lifestyle. Our systems work seamlessly with Alexa, Google Home, and Apple HomeKit.
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Privacy Policy
1. Introduction
SmartNest ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
SmartNest is the data controller responsible for your personal data. You can contact us at privacy@smartnest.co.uk or our registered office in Manchester, United Kingdom.
3. Information We Collect
We collect the following types of personal data:
Contact information (name, email address)
System preferences and automation interests
Communications and feedback you provide
Technical data (IP address, browser type, cookies)
4. Lawful Basis for Processing
We process your personal data under the following lawful bases:
Consent: You have given clear consent for us to process your data for specific purposes
Legitimate interests: Processing is necessary for our legitimate business interests
Contract: Processing is necessary for a contract we have with you
5. How We Use Your Data
We use your personal data to:
Respond to your enquiries and provide requested information
Deliver smart home automation services and support
Improve our website and services
Send marketing communications (with your consent)
Comply with legal obligations
6. Data Sharing
We do not sell your personal data. We may share your data with trusted service providers who assist us in operating our business, subject to confidentiality agreements and GDPR compliance.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, typically no longer than 3 years from your last interaction with us, unless required by law.
8. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Rectify inaccurate data
Erase your data ("right to be forgotten")
Restrict processing of your data
Data portability
Object to processing
Withdraw consent at any time
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction.
10. International Transfers
Your data is stored and processed within the United Kingdom. If we transfer data internationally, we ensure adequate safeguards are in place as required by UK GDPR.
11. Complaints
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit ico.org.uk for more information.
12. Contact Us
For any privacy-related questions or to exercise your rights, please contact us at privacy@smartnest.co.uk.
Terms of Service
1. Acceptance of Terms
By accessing and using SmartNest services, you accept and agree to be bound by these Terms of Service. If you do not agree, please discontinue use immediately.
2. Services Description
SmartNest provides smart home automation consultation, installation, and support services for residential properties in the United Kingdom, with a focus on the Manchester area.
3. Intellectual Property
All content, trademarks, and intellectual property on this website are owned by SmartNest or our licensors. You may not reproduce, distribute, or create derivative works without our express written permission.
4. User Responsibilities
You agree to:
Provide accurate and complete information
Maintain the confidentiality of any account credentials
Use our services only for lawful purposes
Not attempt to interfere with the proper functioning of our services
5. Service Availability
We strive to maintain service availability but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue services without prior notice.
6. Pricing and Payment
Prices for services are quoted individually. Payment terms will be specified in service agreements. All prices are in British Pounds (GBP) and include VAT where applicable.
7. Warranties and Disclaimers
Services are provided "as is" without warranties of any kind. We do not guarantee specific results from smart home installations.
8. Limitation of Liability
To the fullest extent permitted by law, SmartNest shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of our services.
9. Indemnification
You agree to indemnify and hold SmartNest harmless from any claims, damages, or expenses arising from your breach of these Terms or misuse of our services.
10. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Continued use of our services constitutes acceptance of revised Terms.
12. Severability
If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force and effect.
13. Contact Information
For questions about these Terms, contact us at legal@smartnest.co.uk.
Refund Policy
1. Your Cancellation Rights
Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days without giving any reason.
2. Cancellation Period
The 14-day cancellation period begins from the day you enter into the contract for services or receive goods related to smart home installation.
3. How to Cancel
To exercise your right to cancel, please notify us in writing via email to refunds@smartnest.co.uk, clearly stating your decision to cancel.
4. Effects of Cancellation
If you cancel your contract within the cooling-off period, we will reimburse all payments received from you, including delivery charges, within 14 days of receiving your cancellation notice.
5. Refund Method
We will process refunds using the same payment method you used for the original transaction, unless expressly agreed otherwise. You will not incur any fees as a result of the refund.
6. Services Already Performed
If you requested service to begin during the cancellation period and then cancel, you must pay a proportionate amount for services provided up to the cancellation date.
7. Return of Goods
If physical products were supplied, you must return them to us without undue delay and within 14 days of notifying us of cancellation. Return shipping costs are your responsibility unless goods are faulty.
8. Condition of Returned Goods
You are liable for any diminished value of goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
9. Exclusions
The right to cancel does not apply to:
Services fully performed with your prior consent before the cancellation period ends
Bespoke or customised installations
Goods that deteriorate rapidly or have passed their expiry date
10. Faulty Goods or Services
If goods or services are faulty, you may be entitled to a repair, replacement, or refund under the Consumer Rights Act 2015, in addition to your cancellation rights.
11. Digital Content
Where digital content is supplied, you have the right to a refund if it is faulty or not as described, subject to the provisions of the Consumer Rights Act 2015.
12. Complaints Procedure
If you are unhappy with our handling of a refund, please contact us at refunds@smartnest.co.uk. If the matter is not resolved, you may escalate to Alternative Dispute Resolution or the courts.
13. Contact for Refunds
For all refund enquiries, email refunds@smartnest.co.uk with your order details and reason for the refund request.
Cookie Policy
1. What Are Cookies
Cookies are small text files placed on your device when you visit our website. They help us provide a better user experience by remembering your preferences and understanding how you use our site.
2. How We Use Cookies
SmartNest uses cookies to:
Remember your cookie consent preferences
Analyse website traffic and user behaviour
Improve website functionality and performance
Provide personalised content and services
3. Types of Cookies We Use
Strictly Necessary Cookies: Essential for the website to function. These include cookies that remember your cookie consent choice.
Performance Cookies: Collect information about how visitors use our website, helping us improve functionality.
Functionality Cookies: Remember your preferences and choices to provide enhanced features.
4. Third-Party Cookies
We may use trusted third-party services that place cookies on your device. These services help us analyse site usage and improve our offerings. Third parties are required to comply with UK GDPR.
5. Cookie Duration
Cookies may be session cookies (deleted when you close your browser) or persistent cookies (remaining on your device for a set period or until you delete them).
6. Your Cookie Choices
You can control cookies through our cookie consent banner when you first visit our site. You may accept or decline non-essential cookies.
7. Browser Cookie Controls
Most browsers allow you to manage cookies through their settings. You can:
View and delete cookies
Block third-party cookies
Block all cookies
Delete all cookies when closing your browser
8. Browser-Specific Instructions
Chrome: Settings > Privacy and security > Cookies and other site data
Firefox: Options > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Manage Website Data
Edge: Settings > Cookies and site permissions
9. Impact of Disabling Cookies
Disabling cookies may affect website functionality and prevent access to certain features. Strictly necessary cookies cannot be disabled as they are essential for the site to work.
10. Updates to This Policy
We may update this Cookie Policy from time to time. The latest version will always be available on our website with the date of last revision.
11. More Information
For more information about cookies and how to manage them, visit www.aboutcookies.org or www.allaboutcookies.org.
12. Contact Us
If you have questions about our use of cookies, please contact us at cookies@smartnest.co.uk.