Transform your Manchester home with intelligent automation. From lighting to security and climate control, SmartNest makes modern living effortless.
Whether you're looking to automate your lighting, enhance home security, or optimise climate control, SmartNest delivers practical solutions tailored to your lifestyle. Our systems work seamlessly with Alexa, Google Home, and Apple HomeKit.
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SmartNest ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
SmartNest is the data controller responsible for your personal data. You can contact us at privacy@smartnest.co.uk or our registered office in Manchester, United Kingdom.
We collect the following types of personal data:
We process your personal data under the following lawful bases:
We use your personal data to:
We do not sell your personal data. We may share your data with trusted service providers who assist us in operating our business, subject to confidentiality agreements and GDPR compliance.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, typically no longer than 3 years from your last interaction with us, unless required by law.
Under UK GDPR, you have the right to:
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction.
Your data is stored and processed within the United Kingdom. If we transfer data internationally, we ensure adequate safeguards are in place as required by UK GDPR.
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit ico.org.uk for more information.
For any privacy-related questions or to exercise your rights, please contact us at privacy@smartnest.co.uk.
By accessing and using SmartNest services, you accept and agree to be bound by these Terms of Service. If you do not agree, please discontinue use immediately.
SmartNest provides smart home automation consultation, installation, and support services for residential properties in the United Kingdom, with a focus on the Manchester area.
All content, trademarks, and intellectual property on this website are owned by SmartNest or our licensors. You may not reproduce, distribute, or create derivative works without our express written permission.
You agree to:
We strive to maintain service availability but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue services without prior notice.
Prices for services are quoted individually. Payment terms will be specified in service agreements. All prices are in British Pounds (GBP) and include VAT where applicable.
Services are provided "as is" without warranties of any kind. We do not guarantee specific results from smart home installations.
To the fullest extent permitted by law, SmartNest shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of our services.
You agree to indemnify and hold SmartNest harmless from any claims, damages, or expenses arising from your breach of these Terms or misuse of our services.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to modify these Terms at any time. Continued use of our services constitutes acceptance of revised Terms.
If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force and effect.
For questions about these Terms, contact us at legal@smartnest.co.uk.
Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days without giving any reason.
The 14-day cancellation period begins from the day you enter into the contract for services or receive goods related to smart home installation.
To exercise your right to cancel, please notify us in writing via email to refunds@smartnest.co.uk, clearly stating your decision to cancel.
If you cancel your contract within the cooling-off period, we will reimburse all payments received from you, including delivery charges, within 14 days of receiving your cancellation notice.
We will process refunds using the same payment method you used for the original transaction, unless expressly agreed otherwise. You will not incur any fees as a result of the refund.
If you requested service to begin during the cancellation period and then cancel, you must pay a proportionate amount for services provided up to the cancellation date.
If physical products were supplied, you must return them to us without undue delay and within 14 days of notifying us of cancellation. Return shipping costs are your responsibility unless goods are faulty.
You are liable for any diminished value of goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
The right to cancel does not apply to:
If goods or services are faulty, you may be entitled to a repair, replacement, or refund under the Consumer Rights Act 2015, in addition to your cancellation rights.
Where digital content is supplied, you have the right to a refund if it is faulty or not as described, subject to the provisions of the Consumer Rights Act 2015.
If you are unhappy with our handling of a refund, please contact us at refunds@smartnest.co.uk. If the matter is not resolved, you may escalate to Alternative Dispute Resolution or the courts.
For all refund enquiries, email refunds@smartnest.co.uk with your order details and reason for the refund request.
Cookies are small text files placed on your device when you visit our website. They help us provide a better user experience by remembering your preferences and understanding how you use our site.
SmartNest uses cookies to:
Strictly Necessary Cookies: Essential for the website to function. These include cookies that remember your cookie consent choice.
Performance Cookies: Collect information about how visitors use our website, helping us improve functionality.
Functionality Cookies: Remember your preferences and choices to provide enhanced features.
We may use trusted third-party services that place cookies on your device. These services help us analyse site usage and improve our offerings. Third parties are required to comply with UK GDPR.
Cookies may be session cookies (deleted when you close your browser) or persistent cookies (remaining on your device for a set period or until you delete them).
You can control cookies through our cookie consent banner when you first visit our site. You may accept or decline non-essential cookies.
Most browsers allow you to manage cookies through their settings. You can:
Chrome: Settings > Privacy and security > Cookies and other site data
Firefox: Options > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Manage Website Data
Edge: Settings > Cookies and site permissions
Disabling cookies may affect website functionality and prevent access to certain features. Strictly necessary cookies cannot be disabled as they are essential for the site to work.
We may update this Cookie Policy from time to time. The latest version will always be available on our website with the date of last revision.
For more information about cookies and how to manage them, visit www.aboutcookies.org or www.allaboutcookies.org.
If you have questions about our use of cookies, please contact us at cookies@smartnest.co.uk.